Customer Service Associate-Telecom Operations
Description
Skill required: Telecom Operations - Customer Service Management
Designation: Management Level - Associate
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 1 to 3 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks. The Customer Service Management team focuses on managing the organization's interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers.
What are we looking for?- Ability to perform under pressure
- Ability to work well in a team
- Adaptable and flexible
- Agility for quick learning
- Commitment to quality
- Ability to perform under pressure
- Ability to work well in a team
- Adaptable and flexible
- Agility for quick learning
- Commitment to quality
Any Graduation